Your Store’s Answer Library
Help your assistant find answers in information from your business.
Product details change. Policies live in documents. Useful instructions may be buried in a video. Your chat assistant needs a way to find that material when a customer asks about it.
This knowledge library brings product information, uploaded documents, and video transcripts into a searchable collection for the chat assistant. Product additions and updates keep the catalog material current.
Admin pages let your team review the stored content and transcripts, while larger imports run in the background.
The library could be organized around your products, support documents, and common questions. A custom build could adapt the import and review process to how your team maintains that information.
- Searchable source material for customer questions
- Product content refreshed when products are added or updated
- Document and video-transcript imports
- A place for your team to review and manage the content
These are example builds for live stores. To scope a version around your products, team, and processes, start a brief.
Start a brief