Chat Voice & Behavior
A chat assistant that sounds like your brand and follows your support rules.
Your assistant’s tone and boundaries are part of the customer experience. Your team needs a practical way to adjust a greeting, clarify an instruction, or change when a person should step in.
This admin tool lets you edit the assistant’s greetings, behavior instructions, safety messages, and handoff triggers. It supports multiple assistant configurations and keeps a history of edits.
Changes to the wording and instructions can be made without releasing new app code.
The instructions could reflect your brand voice, product questions, and escalation process. The editor could also be arranged around the settings your support team needs to manage.
- Editable greetings and assistant instructions
- Rules for when to hand a conversation to your team
- Multiple assistant configurations
- An edit history for reviewing changes
These are example builds for live stores. To scope a version around your products, team, and processes, start a brief.
Start a brief