Customer Chat Insights
Use customer conversations to understand where shoppers need more help.
Chat transcripts contain useful clues about confusing product details and unanswered questions. Reading every conversation manually can take more time than your team has.
This analytics tool summarizes conversations and identifies topics, intent, and sentiment. It collects customer satisfaction ratings and provides conversion and revenue dashboards in Shopify admin.
The original build also includes a daily email digest and an experiment comparing different chat entry points.
The summaries, dashboard views, and email digest could focus on the questions and outcomes your team wants to understand, such as product confusion or recurring support topics.
- Conversation summaries with topics and sentiment
- Customer satisfaction ratings
- Conversion and revenue reporting associated with chat
- A scheduled email digest
These are example builds for live stores. To scope a version around your products, team, and processes, start a brief.
Start a brief