Instant Answers

Questions about shipping, returns, or opening hours often need the same answer. Your team should be able to write that answer once and have the chat use it consistently.

This component recognizes common questions using editable keywords and patterns, then returns the matching approved response directly. It avoids generating a new AI answer for questions already covered by the answer set.

Matching rules include exclusions to help distinguish similar questions that need different responses.

The questions, wording, and matching rules could be built around your policies and support history, with attention to the exceptions that matter for your products.

• Approved responses for recurring questions
• Editable question-matching rules
• Exclusions to reduce incorrect matches
• Less waiting and fewer AI requests for covered questions

Standalone tool or service; not displayed inside the Shopify storefront or admin.