Live Support Workspace
Give customers a clear path from automated answers to a real person.
Some questions need a person. When a customer reaches that point, your team needs the conversation in front of them and a clear way to decide who will respond.
This support workspace receives handoffs from automated chat. Reps can claim conversations or receive assignments, see who is available, and use saved replies and internal notes. It also supports attachments and callback requests.
The original build includes email replies through each rep’s Gmail account and tracks first-response time and service targets.
Assignment rules, saved replies, service targets, and handoff steps could be tailored to your team’s size and support process.
- Automated chats handed to support staff
- Conversation claiming and automatic assignment
- Saved replies, internal notes, attachments, and callback requests
- Response-time tracking and email reply support
Standalone tool or service; not displayed inside the Shopify storefront or admin.
These are example builds for live stores. To scope a version around your products, team, and processes, start a brief.
Start a brief